For support please contact a LAITS Computer Support technician.
We’ll first attempt to resolve your issue remotely and if we are unable to do so we will refer you to one of our Desktop Operation Centers (DOCs) during open hours.
Our Desktop Operations Center (DOCs) are open to walk up service during the following hours:
- PAR 106 – 8:00 am – 5:00 pm
- RLP 4.224 – 8:00 am – 5:00 pm
- NUR 2.104P – 9:00 am – 1:00 pm
Our desktop support team provides end user hardware and software support.
We provide remote support through chat, phone, and email channels and in-person support at one of our walk-up desktop operation centers (DOCs) or scheduled office visits.
We work with customers to resolve issues with University-owned computer hardware and software, assisting with software set up, end user configuration, and assistance with configuring University resources such as cloud storage, backup, email and calendaring systems.
Desktop Engineering / Endpoint Management
Our desktop engineering team ensures the security and functionality of end user computers and printers.
We ensure end user computers are configured and maintained to meet Information Security Office (ISO) requirements including regular patching, malware protection, backup, and security.
Network and Voice Support
We assist units with the management of building wired and wireless networks.
Our team supports departments with moves/adds/changes, troubleshooting, managing cabling and hardware work orders, and network lifecycle and budgeting. We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.
Our lifecycle team assists customers with managing computers from ‘cradle to grave’.
Our service includes curating and assisting with purchasing recommended computer models, receiving, inventory, deployment of computers, transferring data, and managing the retirement of computers including wiping hard drives and transferring to surplus.
Student Lab Computer Support
Our team develops standard software deployments per customer specifications to apply an ‘image’ to a set of computers within a student lab.
The service includes regular patching of operating system and software, management of access groups, security and compliance implementation, lab usage statistics, as well as troubleshooting and managing repair of in-warranty computers.
Classroom Computer Support
We provide standardized classroom computer ‘images’ to be used with AV consoles. The service includes regular patching of operating system and software, security and compliance implementation, troubleshooting, and managing repair of in-warranty computers.
We manage Windows and Linux customer servers, including regular OS and application patching, system and service monitoring, account and access control, and system security and hardening.
Units We Support
College of Liberal Arts
Office of the Executive Vice President and Provost
Extended Education Ventures
Blanton Museum of Art
Harry Ransom Center
School of Architecture
School of Nursing
Steve Hicks School of Social Work
Graduate and International Admissions Center
UT High School
Director of Computer Support